Unfair Listing

I purchased a tablet on contract on-line through Autopage,At the end of the month when they were supposed to debit me they didn't, and the same thing happened the following month till it then decided to call them, I tried to contact the Autopage offices on mannier occasions where the phone kept on ringing with no answer. When I eventually got it I was kept on hold for longer and decided to hang up. I called again and spoke to a consultant who then told me that my account is in arrears asked why he said because I didn't pay ,I said to him but its supposed to be a debit order, he said they forgot to load the debit order payment on the system that is why my account is in arrears and I made a payment arrangement. Two later I decided that am not going to pay for what they were supposed to have done, had they loaded the debit order on the system then my account wouldn't be in arreas.I would likeAutopage to please fix my account as im not happy with the fact that my credit profile will be affected.I want to buy a new cell phone but cant because of them not loading the debit order,this is unfair