1 reviews | Active since Feb 2012
unfair contract
To whom it may concern!<br> <br> I took a contract with Nashua Mobile in 28 April 2014, thereafter Autopage took from Nashua. The problem that I am facing is with Autopage in terms of them unwilling to fix a defective phone (Defect- On/Off problematic), they claim that the warranty of the phone has expired. When I requested the proof of my contract which has my signature in it, they could not. They claim that I took a contract with Cell C which offers a one year warranty, as opposed to other service providers who offer two year warranty.<br> <br> The other problem is that the consultant that booked in my phone for repairs, dismantled the whole phone and gave me the cover to take home, and he took the inner part. The problem is that the phone had an unfair evaluation because the other part of the phone had been given back to me, resulting in the cause of the defect not been examined holistically during evaluation.<br> <br> The cost of repairing this small component, is as good as cancelling the contract with Cell C, and buy a new phone. The appalling thing is that Autopage cannot show me the content of my contract.<br> <br> <br> <br>
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
Best regards,
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
Best regards,
