UNFAIR

I have taken a contact over from my brother the contract is ending april, so he asked them to change the sim card to pay as you go as they explain to him that I need to use all the airtime by the 14th otherwise I will loose al that airtime. what I think it is pathetic as I paid for the airtime know I need to phone all that airtime out I say BULL DUST. they are quick enough to sell a contract to you, know that he has upgraded to a new phone and sim card and asked them to put my sim card as pay as you go and know I must loose al that airtime. pathetic beyond. then they need to pay all that money back!!! <br> <br> this is the complaint that o logged on the 1ste April and still today no reply, but like I said they are quick enough to sell a contract phone or cut off your phone but they don't reply or saying \thank you for your response""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;829210;873;41;2;0;1;0;0;2;15/04/13 16:31;357;NULL;15/04/13 12:26;15/04/13 10:34;THEFT;7,21E+12;Accounts and Laurence;***;I am now sick and tired of Virgin and being **** to .... at the end of March I went to Northgate to pay joining fee, they deducted 2 amounts of my bank ***.00 and R540.00 and that is now 2 weeks ago and they still have not paid me back what is oweing to me, THIS IS THEFT and I am not happy with the excuses I keep getting when enquiring about the refund, I have now heard it twice from Laurence that he saw them to the transfer back into my account and still 2 weeks later there is nothing I am now fed up with having to follow up and being **** to about me getting my money back. What kind of service is this, very quick to take money out your bank but a battle to get it back this is ******** and I will take this further - I am actually disgusted in how I am being treated dont pay and you get blocked in an blink of an eye but you ***** money out of my bank and dont want to pay me back, I will take this to the newspapers and warn people about this ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;839165;893260;16;2;0;1;0;0;2;15/04/24 11:49;357;NULL;15/04/14 7:43;15/04/14 5:52;I want my devices to work & my account mess fixed;*** 083;The whole of MTN;***;No response yet is not a good sign. It really proves that you are not interested in helping clients who have legitimate requests. Please, get back to me soon as I have been having this dispute for the last 4months and it stops here. <br> <br> Sent: Thursday, April 09, 2015 8:24 AM<br> <br> The letters to MTN are starting to leave a very bitter taste in my mouth. A simple request gets ignored because you feel you can just deduct and do your own thing in my bank account. I reversed the R324,73 again. I can play this game for as long as you ignore my request to do a thorough investigation into my account.<br> <br> Sent: Tuesday, April 07, 2015 8:58 AM<br> <br> I would appreciate your kind assistance into this matter. It is now 4 months that this is being disputed and I will keep disputing it until you can prove that I am wrong and your records are right.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;130027;833101;14;2;0;1;0;0;2;15/04/15 12:32;357;NULL;15/04/14 8:30;15/04/14 6:35;painful online shopping experience;***;Zina;***;I have made payment on 27 March and have still not received my item. I conversed with Zina yesterday. She said she would investigate and get back to me shortly. I have still not received feedback. Becoming a real nuisance. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;839359;704391;9;5;0;1;0;0;5;15/04/14 16:42;357;NULL;15/04/14 12:26;15/04/14 10:45;GREAT SERVICE AND ATTITUDE;***3;DOUGLAS;***;Douglas was very efficient in the way he handle my concerns regarding my monthly premium over the phone. He remained professional and polite throughout all our conversation. I believe listening is a skill and therefore Douglas gave time to listen thorough before making swift decision to redress my concerned. I was in the verge of retracting my policy with Miway and he was able to retain me from doing so. Keep up the good work...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;839710;23;1;2;0;1;0;0;2;15/04/24 14:15;357;NULL;15/04/15 10:05;15/04/15 8:18;Failure to change address e-mailed bank statements;6,21E+12;;***;I have been trying to change the postal address reflected on my e-mailed bank statements since 2012 without success after visiting my local branch of Standard Bank at Pinelands twice, phone calls as well as e-mails to their support centre.<br> I last visited Pinelands branch in January asking them to change the address and they confirmed that it would take 3 months after which I will see my new address on my e-mailed statement.<br> I have just received my statement for April and the address has not been changed !<br> Now desperate and will have to go back for another frustrating visit.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;310201;793962;16;2;0;1;0;0;2;15/04/16 14:29;357;NULL;15/04/16 10:27;15/04/16 8:32;No Telkom phone repairs!!;7,80E+12;Faults;***;My home phone line has been inactive since about 30 March 2015. For the last two weeks I have been communicating with Telkom on Twitter, had my query \resolved\"" without them doing anything and still my phone line is not working. So they opened another query for me. Which still nothing has been done about. On a service I pay for. A lot of money. Every day I just get told they are \""investigating\"". And nothing more gets done. Pathetic. And you can't get through to the call centre either. I demand a refund/discount for this extreme inconvenience and immediate action."""