********* company

I went to the Northgate branch on the 11th of January 2015 to inform them that I will not renew my contract which was due to expire at the end of April 2015.<br> I received a reference number as was assured that my contract will terminate on above mentioned date and that my number will become a pre-paid number.<br> I phoned the call centre in March 2015 to confirm the above and again was assured that all is in place.<br> Imagine my surprise on the 1st of May 2015 when none of the above was in place.<br> After struggling for more than 30 minutes to speak to a consultant, I was told that my contract indeed expired but they can only load my pre-paid request on the 25th of May 2015. I was told that I now need to pay another month of contract fees for a contract which has already expired.<br> I've phoned a few times and just been told that my request is escalated and there's nothing I can do.<br> How pathetic, *********** and completely *********.