RT
Rebekah T

1 reviews | Active since Sept 2015

08 Sept 2015, 10:29

********* business and Pathetic service

I have never received such bad service and ********* business.<br> <br> My contract was due to expire on the 2nd September 2015. As a result of continued bad service I decided to cancel my contact on the date of expiry and port to another service provider. I sent a notification for cancellation on the 1st of June 2015- 3 MONTHS NOTICE. By the 4th September, my contract had still not expired. I called customer care- apart from the terrible service and not being able to get through to cancellations after 4 phone calls and being on hold for over 20 minutes each time, I was told that my contract was only due to expire on the 28th September 2015 as my expiry date (2nd September) was after the first and my minutes had already been sent to me. You would think 3 months notice would be enough for Autopage not to send me those minutes. So I am now paying for an extra month on my contract(25 months) which I did not sign for and inconvenienced with having to wait to port my number to another service provider. <br> <br> I WANT MY CONTACT CANCELLED WITH IMMEDIATE EFFECT AND TO BE REFUNDED FOR THE EXTRA MONTH I AM PAYING FOR AND DID NOT SIGN FOR(*********) <br> <br> I am reminded once again why I am cancelling.Pathetic!

0
Replies (1)
Autopage
Autopage's reply09 Sept 2015, 11:53
Official
Hello RebekahATrebble,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage