RA
Reyaad A

1 reviews | Active since Mar 2009

11 Sept 2015, 14:35

Undelivered Promises on Cell Upgrade Deal PS3/Cell

On the 28th of August contacted Nomsa of Autopage to renew my contract, after being promised by Nomsa that she has action-ed my upgrade and promising delivery by the next week, only to discover that she has not done anything when I followed up on the Monday. Then spoke to Bianca who actioned the upgrade deal also promising delivery of the products by the end of the week. As yet I have only received the phone. When I followed up to find out what is going on why I did not receive the PlayStation 3, I spoke to George only to be told by George that they are out of stock and that they will never get stock. I asked to speak to Zahier the floor manager on more than one occasion to get clarity, he as yet have not contacted me. On Monday 7th October I managed to speak to Bianca only to be told by her that the product is out of stock (Originally she did not confirm this when I renewed as this might have influenced my decision to renew) and promising delivery by Friday 11th October, it is 14H30 and still no delivery, I also called and left a message for Bianca to call me no call as yet also still waiting on call from Zahier to give clarity. NEW ETA PROMISED MONDAY 14TH BY AYANDA....LETS SEE

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Replies (1)
Autopage
Autopage's reply15 Sept 2015, 09:53
Official
Hello reyaad,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage