unbelievable conduct

On 16 October i was given a settlement quote by the bluff of 240 r which i paid. In october they didn't debit my account. Surprisingly now in nov they have deducted again but now has to pay 230 r to close the account. My other account was supposed to end in october too. But nov they are still deducting. Now i have to pay for cancellation of contract. This is despite the fact that the i had paid the settlement. Why is this so difficult to close than to open an account. Several visits to the shop has not yielded any results. On 28 NOV i phoned the head office from the branch but the phone was hung up twice after some exchange of not so nice words. All they said is the system. <br> I know someone is responsible for that system. Could it be one of the reasons why this company is closing shop in feb next year. I am not surprised as i would never take or refer anyone to autopage. What a disaster.