UNAUTHORIZE UPGRADE

To whom it may concern .<br> My name is Drusilla De Wet. An upgrade was done at the end of August 2015. I did not give permission for the upgrade. At he end of October 2015 my account was deducted with R300 plus. I phoned to ask the reason for the increase. On the 7 December 2015 the first call was suppose to be logged. Nothing was done. The 14 December I phoned again and I was reassured that it was now logged and and email was sent to the accounts department to reimburse me. Up till now nothing was done. When I phoned today 9 Febraury 2016 nothing was done before and no records of my calls. I've asked to speak to a Manager but nobody was available. Everytime they tell me someone will call, but nothing. They also cannot tell me when I will be refunded. My account was R179 and now its R217. They can't tell me what was added to my account.<br> Thanking You