Unacceptable Service Delivery

During August 2014 I obtained a new contract from Auto page Randfontein. I received a Black Berry 9720 on mention contract after about 4 month mentioned phone did not charges properly and was returned for repairs. Since then I had to return the phone for repairs on a number of occasions. Due to this fact I requested a exchanges of the phone and was informed not possible and that I will be liable for this contract and that I have the option of taking out a new contract.<br> <br> Take into account that it is clear that the hand set was non functional as it should and it is not due to my neglect I believe that my request for an exchanges is not unreasonable. Please investigated as the track records of the repairs will be on your system and provide me with feedback to enable us to resolve this matter.<br> <br> Your assistance in this regard will be highly appreciated.<br> <br> Thank you <br> <br> Customer details:<br> Customer: Maria Louisa Duarte<br> Cell no: ***<br>