Unacceptable long delay in repairing phone

We handed in my wife's Samsung phone for repairs after the screen cracked. The phone was handed in at the local Autopage shop. On 17 March 2015 we received a sms stating that the phone was received for repairs with a job number (R403231). On the 27th March 2015 we received another sms indicating that the phone was allocated to a technician for repairs with a reference number (auto43795). We were told that repairs will take about 14 work days. During April we started making inquiries about the phone, but the local Autopage was unable to help us. After various attempts at a status update I phoned Autopage directly today. The person I spoke to also were unable to help me, since \our network is down."This is unacceptable. They had my phone for 33 work days (excluding the public holidays of the last few weeks). Could someone please tell me where my wife's phone is"