Unable to assist me efficiently.

Firstly:<br> <br> I was hugely disappointed with Autopage's call centre which was unable to assist me efficiently in identifying an issue. David answers my question but obviously expects me to just back down and take the alleged new tariff charges at face value!!!! He then allows me to wait - on hold - for over five minutes before I decide to cut the call and complain somewhere else where I will get noticed. <br> <br> Secondly:<br> <br> Who does MTN think they are to now increase charges without notification and justification? <br> <br> I expect a serious light t be brought upon these new charges and I expect an alternative to sort this out. <br> <br> Right now I am not a very happy Autopage OR MTN client.