Uanble to port my number for almost a month

I have been trying to port my number from Altech to Vodacom since the 11th of March. Vodacom has submitted 7 port requests in this time. Each time I have received the same message: \Your request to port your number to Vodacom was received by your network but was unfortunately declined: MNP - Account type mismatch". I have subsequently called the call centre multiple times and went into an Autopage branch to attempt to find out what is causing the \""mismatch\"". Despite getting the \""correct\"" information from Autopage the port is still being rejected. Today I spent 20 mins on the phone with Mark at the call centre who assured me that I would receive a message with all the correct information to perform the port \""within the next few minutes\"". More than an hour later I had heard nothing from Autopage (while I waited at Fourways Mall to sort this out). I decided to call the call centre again. After another 10 mins on the phone I was informed that the query that was logged can take up to 72 hours to resolve. A far cry from a few minutes. So here I sit again"