TRYING TO SORT OUT A BILLIING AND CONTRACT PROBLEM

In March I phoned and advised that my 2 x sons contracts were not getting their 1GB of data I am paying for and they were thus charging out of bundle rates. The 1GB was also supposed to be capped/top-up per telecon in January. This week I phoned again as it wasn't sorted so got another huge account. I phoned Mon, Wed, Fri. The 1GB was loaded on 1 phone on Wed but not the other. Today eventually after being cut off by one consultant and waiting for a manager, got the other 1GB loaded (so they tell me). I am also hoping that the credit due is going to be processed correctly (all data since January as paid for 1GB per month and that was top-up so should have stopped after that). I must state that Lydia the credit controller was extremely helpful.