Tried to call Autopage for service

On Thursday evening I called Autopage to get more data added on my contract. I tried for 3 minutes to get through and no answer. Eventually a store representative called Rifqah answered. I told her what I wanted to and she put me on old. After being on hold for about 5 minutes the call was dropped. I tried calling back and no answer for about 3 minutes. Eventually I got through and Rifqah answered again. I told her she put me on hold for 5 minutes before and dropped the call. All she said was she is busy, I asked that she call me back to resolve my query. I received a call and was advised my data will be added please allow upto 24 hours. 24 hours later nothing called back again, at 8:50 on Friday night Rifqah again answered the phone, I told her what the problem was and she asked me if I knew that they closed at 9:00 and I said yes. She then checked and and said that the data is still pending. It has now been 36 hours and I am still waiting for my data to be activated