1 reviews | Active since Jun 2011
******* into signing the wrong contract.
In January, 2015, I upgraded my contract at Autopage Secunda. I wanted a contract which included minutes and data. Jamilla said I should upgrade to MTN choice 1000, and that the contract includes 1000 minutes, 1 GB of data and 1000 smsses. In February I only received the minutes and no data or smsses. Neither did I receive it during the next month. I phoned Jamilla on friday, 13 March to find out what was going on. She promised to phone me back, she didn't, I had to. I phoned her back on saturday again, she told me that the system was down, and that I'm not her only client. She promised to phone back on monday. She did not. When I phoned her at 12, she said that she did nothing to sort out my problem yet. She phoned back at 15:00. She admitted that she had the wrong info of the contract, and that it only includes minutes. She said that I should buy 1gb for R149 or get a router for R199 per month. I am not interested in buying extra data, I was promised 1 gb and 1000 smsses with my minutes per month! She refused to give me a managers number , just said that she will talk to them herself. I am tired of this bad service, and I want what I was promised!
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
