transfer of contract - internal port

I have upgraded last week Thursday ofter which i was inform that the internal port between the network will take 2-3 days. After a number of times i have gone back to the shop and have phoned the shop to rica my, something i had to do 4 times i still dont have any network connect and cant make or receive call. Its now a week and its seems that the problem is only revered to head office and then i'm told to reset the phone and it will work.