DR
Denise R

1 reviews | Active since Aug 2013

03 Apr 2015, 22:56

Totally fed up with Autopage Cellular

Dear Autopage, when my contract expires this year, I will be terminating my dealings with you.<br> <br> Herewith the reason (this is not the first time I have had this issue). I receive my invoice via e-mail. My March invoice was mailed to me on the 27th of March. The date on the invoice, however, is the 17th of March (why does an e-mail take 10 days to arrive in my inbox??) The payment terms are 15 days so when the 2nd of April arrived, you suspended my service due to non payment, but you mailed the invoice 10 days late.<br> <br> Never the less I promptly paid, called customer service, emailed the proof and was told I would be reconnected within the hour. That was yesterday.<br> <br> Since then I have e-mailed proof of payment twice and called 3 times and I still have no service. <br> <br> Customer services have confirmed receipt of payment however I have had no service for 2 days, yet my money is in your account.<br> <br> I am fed up with your incompetence and indifference and am informing my friends and colleagues to avoid Autopage. Those that use you have confirmed similar experiences and frustrations. I have been a client for years but when my contract ends so does my relationship with Autopage.<br> <br> Regards<br> D.Robertson

0
Replies (1)
Autopage
Autopage's reply08 Apr 2015, 08:59
Official
Hello Flamingbrain,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage