Total lack of customer care

On upgrade of my current contract the terms I requested have NOT been obligated despite numerous calls to your Customer care , visits to the Store and with your retentions officer Thabo -I have escalated to the MDS customer care desk- Where I was informed they would look into the matter and advise. Various emails have advised them ALL of the situation - I need a solution not advise and to have my data , airtime and minutes activated . in order for me to continue my business . I HAVE BEEN CHARGED FOR THE SERVICE !!!<br> The attitude and total disregard OF listening to my problem and finding a solution INSTEAD OF PLAYING THE BLAME GAME FROM STORE TO THE RETENTIONS is quite Surreal AND SO unprofessional IT MAKES ONE WONDER ! ! , <br> Am at a loss as to what next and wonder if anyone actually does care or know what they doing - as NO one seems to BE WILLING to find a solution and accept responsibility FOR THE PROBLEM!!