******* with Poor Customer Service

I have been overbilled and no one is able to assist me. These two sales assistants are pathetic and useless. I contacted the store on the 10th of December to query my bill as the statement doesn't indicate any additional charges that was supposed to be deducted from my account. Keith said that he will send a query to head office which is probably his behind as he cannot see it. He did absolutely nothing, today when I follow up no one picked up the query. This is bull **** and these *****s don't deserve to work in the servicing industry at all. Please make sure that I get refunded my money urgently.