PC
Peninah C

1 reviews | Active since Aug 2015

21 Aug 2015, 17:56

they won't reconnect my phone

on Tuesday we received an SMS stating we owe them money and they will disconnect our phones . When I called them they said we still owe R313 even though we cancelled our contract on the 17 of July . We also paid one month extra and did not receive data for August month .<br> While in the call they said they gave us data and that we owe them as it takes 30 days to cancel a contract Wednesday they disconnected both our phones . My husband went to the store paid the money and they promised it would be on in two hours . Thursday morning he went back as it still was not on. His phone went on but mine did not . He went there again and they said it would take 30 min . Later on in the day we went back to the store and still nothing . It is Friday evening and my phone is still not connected ! They don't answer there phone and service was so bad as no-one could help us .<br> About 5 months back we also went to that store to cancel our wifi device . Wrote a note and did what was asked of us only to be billed two months later and then discover that it was never cancelled . After having trouble with Nashua mobile during there closure we have inherited more trouble once they bought our contract .

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Replies (1)
Autopage
Autopage's reply24 Aug 2015, 09:18
Official
Hello peninah,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage