MP
Mary P

1 reviews | Active since Jul 2013

23 Jun 2015, 13:16

They dont know what they are doing

15 June 2015 - I sent a letter asking Autopage to cancel 3 numbers and allow the numbers to be ported to Vodacom (all 3 of these contract terms have lapsed, and are elegible to be ported)<br> 22 June 2015 - I called Autopage to find out why this had not been done. They had no record of my letter or request. Call was logged and I was informed to wait 7 working days for this to be done.<br> 23rd June 2015 - I contacted Autopage to get details for Vodacom as it appears that our company information is recorded incorrectly with Autopage. I was told to wait 7 working days for this information as the call centre agent did not have access to this information (CK number?/ID number)<br> 23rd June 2015 - I received an email from Autopage stating that the contracts will be cancelled by 28th July 2015 and converted to prepaid as per request???<br> <br> I am extremely frustrated with Autopage, their service is terrible. As a corporate client we are irate. <br>

0
Replies (1)
Autopage
Autopage's reply24 Jun 2015, 16:28
Official
Hello maryschaerer,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage