They can't send me my bill but they can debit

I have submitted two online requests for my february invoice to be submitted to me. They keep closing the request saying that it has been sent. I usually get this invoice monthly, I have not received it.<br> <br> I have tried calling both the pavillion branch as well as the callcentre and I cant get through to a person.<br> <br> They have an email that deals with urgent issues, [Email Removed] You email this address and get a auto response to say it is no longer in use.<br> <br> Can somebody please call me or I'm going to my bank to cancel my debit order. this is unacceptable.