THE WORST SERVICE EVER! THEY LIE TO CUSTOMERS

A YEAR AND A FEW MONTHS AGO I UPGRADED MY CONTRACT THAT I HAVE FOR 13 YEARS, THE CALL CENTRE AGENT **** TO ME ABOUT WHAT MY COST WOULD INCLUDE. FOR THE LAST YEAR I HAVE BEEN CALLING HEAD OFFICE, GOING INTO A STORE, CALLING TH CALL CETRE AND EVEN SPOKE TO THE CALL CENTRE MANAGER. UP TO THIS DATE I HAVENT GOTTEN A RESPONSE FROM ANYONE. EVERY TIME I CALL THEY SAY THEY GOING TO LOG THE CALL! IT WAS NEVER DONE TILL LAST WEEK. THEY TOLD ME THEY WILL CALL ME THE NEXT DAY WITH RESULTS OF THE RECORDING, I AM STILL WAITING JUST LIKE BEFORE. THE AGENT THAT UPGRADED ME IN THE FIRST PLACE IS NO LONGER AT THE CALL CENTRE. <br> I REQUESTED TO CANCEL MY CONTRACT AND I REFUSE TO PAY A CANCELATION FEE AS I WAS **** TO AND GOT PROMISED SO MUCH WHEN IM STILL GETTING WHAT I GOT BEFORE.<br> <br> IF NOTHING I GOING TO BE DONE ABOUT THS, I WILL TAKE IT FURTHER, SO YOU EITHER REFUND ME OR YOU CANCEL MY CONTRACT.<br> <br> YOU HAVE A BUNCH OF RUDE AND LYING CALL CETRE AGENTS, YOU SHOULD BE ASHAMED OF THIS PATHETIC SERVICE GIVEN TO LOYAL CLIENTS