1 reviews | Active since Oct 2015
Terrible service over term of contract
The issue began when I had my cellphone ****** and claimed from insurance. I was going away overseas in 2 weeks time and needed a cellphone to do my internet banking in order to pay for flights. This was in January 2015.<br> <br> I would have expected the claim to be resolved within a week but there were 2-3 day delays between the replies to my emails. In the end I needed to go to the bank in person and do the transfer for the flight. I arrived back after a 10 day holiday to find the insurance claim still not having been completed. A week after getting back, they finally sorted me out with a new phone.<br> <br> I instructed Autopage to cancel my contract when it expires in August 2015. After not having any issues for months, without indication from Autopage, my cellphone just stopped working. I followed up and found out they had not only cancelled my contract but number without telling me. I went to another service provider (Vodacom) and got a temporary SIM card and requested a SIM swap. They told me that this could only be done by Autopage.<br> <br> After contacting Autopage over a week ago and them saying the number has been re-registered I still await it being active and am unable to do banking again.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
