Terrible service from Manager at Sandton Branch

Following a pleasant customer experience from the Autopage headoffice where my Cell C data contract was ported to Vodacom (without an admin fee as I'm a loyal customer), I was sent the wrong size simcard - human error. Unfortunately they didn't have the correct size in stock so suggested I go to the Sandton City branch to swap the sim, and this is where the trouble began. The manager Jay refused to swap it without charging me an admin fee, unless he received a letter from head office. I phoned h/o to explain the situation and they asked that Jay simply invoice them the cost of the admin fee and he would be reimbursed - Jay refused to do this with some excuse that they are a franchise and so are separate to h/o. I tried to tell him that they are still one company and he should offer the same customer experience as h/o but he disagreed with me. I eventually came to an agreement with h/o that I will pay the fee and they would reimburse me the amount to which Jay responded \good luck getting your money back from them"!!! <br> Jay has a bad attitude and is a terrible representation of the Autopage brand.<br> I must however say that the rest of the staff at the branch were very pleasant."""