Terrible service & Communication

1) Upgraded my contract on 08/12/14 for specials advertised over December Catalogue<br> 2) I was informed that I can collect my handset & camera on 15/12/14 at a time to be confirmed - never received confirmation (Lerato Botha)<br> 3) I queried on 17/12/14 if I could collect abovementioned, and was informed that no stock available<br> 4) I queried on 18/12/14 when stock would be available but received no reply<br> 5) I complained to staff member Lerato Botha on 13/01/15 about poor service and communication (Still no handset)<br> 6) Informed on 15/01/15 still no stock<br> 7) 26/01/15 I requested management details to complain, after receiving no communication from 15/01/15<br> 8) Laid complaint 26/01/15 with Sean Davids who referred matter to Zaheer Vallee (line manager of consultant)<br> 9) Michael Savvides contacted me and informed me the special for Dec was over and I cant upgrade on that special, I insisted on that special as this was negligence on Autopage side and not mine.<br> 10) I informed Zaheer to cancel my contract because of poor service and was informed that he is trying to get the deal approved 30/01/15.<br> All correspondence via email - still no word from Autopage!!!