Terrible service

I upgraded 4 months early after thinking I had been given a great package and my costs would halve. However when upgrade time rolled around the R3500 worth of airtime I had on my account was taken away.<br> No on informed this would happen. No one informed of the choices I had in terms of this airtime that was available. I asked the consultant at the time, what would happen to my accumulated airtime, and I was told, nothing. it would still be available. Once a realized that the airtime was gone I phoned the branch, and asked why this had happened. The consultant told me he had no idea why the airtime was gone, but he would look when the system was back on line. 2 days-nothing! I have gone to San Ridge and been asked to leave the store. The owner refuses to take my calls. I went to Head office and 4 months later I finally have someone, Mr Hendriks, helping me, but he cannot authorize the airtime being refunded. I am really peeved about all this. The new package I am on does not cover my needs even tho I was assured it would. My airtime that I paid for is gone. And I am now having to beg and plead for someone at this branch to acknowledge their error. <br>