CG
Charlotte G

1 reviews | Active since Nov 2015

11 Nov 2015, 09:14

Terrible Service

On Saturday the 31st of October I took out a cellphone contract at Autopage in The Mall @ Carnival. <br> After everything was approved and I received the handset, the phone worked using the existing data that was loaded on prior to the new contract. I called Autopage on Monday morning and after several attempts somebody finally decided to answer the phone and told me that my sim was not active on the system. She said it was a common thing and that she would sort it out and call me back shortly. She also said that everything will be sorted out and that by the end of the day my sim would be active. On Monday afternoon I tried calling the store over 6 times as I had not heard anything from her regarding the matter, but nobody answered the phone. I tried calling the store the whole of Tuesday as well but there was no answer. It is now Wednesday and I am still unable to use my phone, I have not heard a thing from anybody at the store regarding my contract and once again, nobody at the store ever answers the phone. For a company that deals with phones I think their service is probably the worse I have ever experienced! They shouldn't even have phones because they never answer them anyway!

0
Replies (1)
Autopage
Autopage's reply11 Nov 2015, 14:10
Official
Hello Charley Gorreya,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage