Terrible service

I have a contract with Altec Auto page,recently they've started double charging me and even cut my line.I went to Gateway autopage they apologised and said they'll sort the problem out,I've been to the shop literally over 15 times and nothing has been done,even thou my contract is payed up to date every month. When I went to the shop again they said that they're going to get someone to call me back the next day, its 2weeks since then and no one has communicated in any way. I have left messages for the manageress Regina who doesn't really care about the customers, there's still no response,I have had to phone her and she told me to bring my receipts showing payment,so I made another trip to the shop showing my receipts of payment,again they apologised and said that they'll sort it out.Since then nothing has been done,I wouldn't recommend Altec to anyone,if you really look at it,who pays for things they don't get.As to Autopage being regulated by the FSB of South Africa they're not abiding by the rules and regulations. Not receiving what we pay for isn't fair. I'll be taking this to the FSB and other sources with altecs licence.no,to ensure that TCF is met if nothings done