Terrible customer service received from Autopage

I upgraded my contract on 8 August 2014. The upgrade phone, chosen for it's durabity by myself, was a CAT B100. This phone lasted all of 6 months and two weeks. (Warranty is six months) I tried reporting it to our local Autopage branch. They were not helpful in the least. In sheer desperation, on 18 March 2015, I contacted Autopage head office/customer service, explained the situation to them, and they assured me that a courier would collect the faulty phone from me and send it for repairs. Today, 26 March, I contacted head office/customer service three times. The first call remained unanswered. I listened to the same recorded message time after time after time, until I eventually hung up. The next two calls, the customer service agents merely disconnected my call. I have a two year contract, no phone and no one from Autopage prepared to do anything about it.