PD
PHOEBE D

1 reviews | Active since Dec 2013

08 Jun 2015, 14:47

Terminated Contract, Still Getting Charged

My contract was terminated on the 27th April 2015 with Altech Autopage, my bill for that month was R2157.34, I was told this was correct, however I had to requested billing information, it was just deducted and not sent to me. I still want to know how it is possible that my bill was over R2000. Then in May I received another invoice for R1053.29. How is this possible when I no longer use your service and at this time I was already on prepaid airtime. I called and was told this would be the last deduction. It still makes no sense to me how money is still being debited from my account for a contract which ended! Today on the 08/06/2015 I received another bill for R23.67 ? What is this for? Can someone please escalate this as a matter of urgency. I have just gotten off a call with your customer service employees and he says he has logged this with accounts. I can't wait for another invoice. This needs to be rectified NOW and I need to be reimbursed accordingly! The invoice ref is ***<br> <br> Thank you

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Replies (1)
Autopage
Autopage's reply09 Jun 2015, 11:51
Official
Hello phoebe1984,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular