LR
Laraleigh R

1 reviews | Active since Apr 2015

04 Aug 2015, 10:31

Terminated Contract and Debited After Termination

After deciding to terminate my contact when the time came to renew and providing over a month's worth or notice for this termination - I am now left with an invoice that I refuse to be held accountable for. <br> <br> The outstanding balance on my account resulted after accounts confirmed that nothing further was due on my account and that the debit order had been cancelled. After calling to confirm this twice before the contract expired - I WAS STILL DEBITED only to be told that because the account is debited in arrears I am liable for another payment. <br> <br> Because of this debit, two debit orders subsequently bounced on my account, incurring R200.00 worth of banking fees not budgeted for, along with Altech's debit order. After paying R221.15 of the R421.15 that bounced - I expected that Altech would be held liable for the R200.00 wrongfully charged to my account due to the negligence of your accounts department but it would seem as though this is not the case. <br> <br> I do not have a problem with paying what is due when it is ACCURATELY CONFIRMED as such but I will not have my credit record be held hostage by an *********** institution such as yours. <br> <br> Please ensure that this is rectified.

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Replies (1)
Autopage
Autopage's reply04 Aug 2015, 22:33
Official
Hello LRuzicka,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage