Terible service

I canceled my contract and was not informed that you should ask them to terminate the number OR switch it over to pre-paid so they went and terminate the number. Seeing as this is my business number I needed it back asap. I've been up and down for 6 day now and they still cant help me. I've been to the Brooklyn branch, Midrand branch and phoned head office. Everyone keeps telling me something else. Some consultants says its R150 for reactivation, some say its free and others say its R500. They also said it will take 24 hours for reactivation...obviously that didn't happen. As for the reactivation fee, I don't see how its fair that I should pay for it when I was misinformed. Autopage is the worst.