telecommunications with no communication skills

I send in a report 7 days ago. I also gave the laptop back to autopage bayside centre. they took it back to send it in for repairs. I got a new invoice today. I don't even have a laptop. savannah ignored me and she told the guy to book it in without explaining to me what is going to happen. when I stay seated she told me I can go.<br> <br> that's it. no explanation. nothing. so, here I am without a laptop that I'm paying for 7 months and I don't know if its going to be fixed again. (for the 3rd time). now what?<br> <br> also no reply after my first complaint with Hallo Peter.