Suspension Of Number

Cell number is suspended yet it was supposed to have been moved from contract to prepaid. <br> Both departments Retention and Accounts are saying 02 different stories: <br> <br> Retention's Status Update:<br> ---<br> <br> Jul 31 2015 2:19PM <br> - Contract Cancellation<br> - DRJ1011<br> - Prepaid conversion loaded for 28/08/2015<br> <br> Jul 31 2015 2:18PM<br> - Action - ALL <br> - K2CAS<br> - Future contract status change logged for this contract to change status to Prepaid Conversion on Aug 28 2015 12:00AM<br> <br> Jul 31 2015 2:17PM<br> - Customer Contact - Incoming Call<br> <br> Account's Status Update:<br> ---<br> Account suspended due to no payment.<br> <br> However, the number should have been converted to prepaid and not suspended due to no payments, ironically enough payment was made till 26th of Aug 2015. <br> <br> Could the following supervisors get hold of me, Colin Policy and Colin Swartz, cause none of the call center people whom I have spoken to are willing to assist, Nomsa Mpanza couldn't assist, Fortune couldn't assist, nor Lerato.