SUSPENDED SERVIRCE

I CALLED CUSTOMER SERVICE YESTERDAY TO COMPLAIN ABOUT MY 775 MB DATA WHICH VANISHED.I SPOKE TO PALESA WHO MADE ME HOLD FOR MORE THAN 10 MNTS. I CALLED AGAIN AND SPOKE TO ITUMELENG . SHE TOLD ME THAT ITS POSSIBLE TO FINISH 775 MB OF DATA JUST BY OPENING E MAILS. WHEN I ASKED HOW ONE CAN FINISH THAT AMOUNT OF DATA IN LESS THAN 30 MNTS JUST BY OPENING E MAILS BY USING MY PHONE AS A WI FI HOT SPOT ( VODA FONE V865) SHE HANG UP AND WHEN I CALLED AGAIN MY SERVICE WAS SUSPENDED. I CANT MAKE CALLS NOW AND I SPEND MY MNTS HOLDING FOR MORE THAN TEN MNTS. I PAY MY ACCOUNT IN TIME FOR THE PAST 6 YEARS AND NOW THIS IS THE TREATMENT IM GETTING.