JO
Johanna O

1 reviews | Active since May 2015

01 Jun 2015, 14:47

SUSPENDED AGAIN!

Since Autopage respnded to my complaint dated 26th May 2015, I was amazingly reconnected and am still receiving numerous sms's demanding payment or else my phone will be suspended followed thereafter by another SMS stating \we sincerely apologize for the SMS that was sent to you in error today. Please ignore this communication". Now my husbands phone ***) has been barred since yesterday and we run our own business using our mobile phones so he has lost business today due to his phone being barred. I want to know why it was barred in the first place and why every SMS received demanding immediate payment is for different amounts? I spoke to a consultant on Friday and AGAIN requested a statement as the amounts asked for always differ. I am still awaiting statement for the past few months which I've requested many times. She confirmed my email address and as yet still no bill. <br> I have had enough of this and it's now costing our business money with our phones being barred for no reason and with no notification. I demand answers. It's been going on for months now and is completely unacceptable."""

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Replies (1)
Autopage
Autopage's reply02 Jun 2015, 09:58
Official
Hello Hannajo,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage