Stock Delays/Deception On Delivery

This Supplier failed to provide my upgrade for 3-4 weeks without communication & only after follow up my my side. They then failed to cancel my upgrade after repeated requests & **** to me about delivery of the upgrade where stock was not available.<br> <br> My contract was then converted to prepaid with suspension of account services with failure to provide handset or cancel upgrade in order to find alternatives or port & I was without access to any services on Sunday & the failure of helpdesk to establish the problem/no technical support available till Monday during office hours.<br> <br> As a result I lost 500 mb which was forfeited, then another 1gb because I was forced to port from MTN to Vodacom due to the ***** up with my contract & upgrade. I also lost my 1gb free data obtained on the promo and had to purchase airtime like a prepaid customer. Seriously ridiculous & left me stranded without connectivity for an entire day. All in all, it took me a month wasting time on trying to do an upgrade.