Still waiting for my phone to be repaired

I have a cellphone contract with Altech Autopage who insures their handsets through Finrite. I took my phone in to the Cape Gate Altech store in March and after submitting and resubmitting paperwork I was told by the branch that the phone was sent back unfixed because they lacked the paperwork. I personally scanned and emailed paperwork and have been twice to the store to redo the papers. The last time was 29 May. On 3 June I sent an email to [Email Removed] who claims to respond in 7 days (today is day 9, doesn't say working days ref 713010). Yesterday 11 June I was told that the paperwork was still not resubmitted and the phone is still at the store. The reference given is (Letlhogonolo 11:57) As paying subscriber I have not had the joy of using my phone since March and for what reason am I paying insurance as well? I am really tired of being pushed around by both these companies where the one claiming its the others fault. I'm not even offered a loan phone for the inconvenience. Get your act together man I cant do your work for you!