MB
Mark B

1 reviews | Active since Dec 2010

10 Mar 2015, 15:06

Still waiting for iPhone 6 Plus

Dear Autopage, I upgraded my contract via Hlengiwe at Autopage Richards Bay on 21 February to the iPhone6 Plus 16GB on MTN My Choice 200 deal at R 649 pm. I asked her upfront if there is stock available before I proceeded. She went to the back & advised that there is stock & it should arrive by 25 Feb. After numerous follow ups, I was told by the manager, Helen, that there is a backlog on orders for 6Plus on MTN. She offered for me to port to Vodacom or to take another handset. I don't want Vodacom or any other handset! I like that deal and I'm happy with MTN & Apple! I am not getting any answers as to when I will receive my handset & quite frankly, I've had enough! I was told on Sunday that there are people waiting from DECEMBER already. Why not tell me this when I upgraded??? I have been a loyal customer of autopage for over 10 years. I will now have to start paying for a device from the end of March that I have no enjoyment over... How is that fair? I tried contacting MTN and Core Group. Nobody can give me answer. This is my last resort!

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Replies (1)
Autopage
Autopage's reply10 Mar 2015, 17:55
Official
Hello mark1307,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage