STILL waiting for a Reply

I have been battling to get hold of Autopage for the last couple of days. After going through the menu items, and selecting to speak to a consultant, there is no response, no music just dead silence. I have waited up to 10 minutes and nothing.I upgraded to an iPhone 6 in Dec last year. The courier company delivered my phone on the 6 Jan - I was not at the office and the courier then said that they would phone me to arrange another delivery date and time. I never got that call. On the 13 Jan, I phoned again and they said that they would contact the courier company to arrange delivery. I AGAIN never received a phone call. On around the 20th-21st of January, I again phoned autopage, who told me that the courier had sent my phone back as they couldn't deliver it. The phone was out of stock but they would call some of the stores to check whether they had stock of the phone and they would phone me back!.<br> So since Friday, the 23 Jan, I have been trying to get hold of someone at the call centre and NOTHING!<br> This is an UNACCEPTABLE way to treat any customer, but one that has been with Autopage since 1998 - it is quite disappointing