STILL WAITING!!!!!

Autopage rep**** to my complaint and said they will contact me shortly, that was 10 days ago!!!!! The call centre is already phoning/sending sms's asking for payment. No payment is going to be done until the unbilled calls is sorted out, I will pay for what I have used, that is just being fair. I need a excellent explanation on why my account is so high and how come NOBODY WARNED me about what could happen. In fact after 16 years of service you don't trick a customer!!!!!! This is SHOCKING!!!!