KA
Kimeshnee A

1 reviews | Active since Mar 2015

25 May 2015, 13:39

Still receiving bills- contract cancelled

To whom it may concern,<br> <br> This correspondence between Autopage and myself has been an ongoing issue since March. I have asked for my settlement amount as I wanted to cancel my contract. Having paid ALL fees due to Autopage & receiving some refunds, I am still receiving a bill (R117) from your company. The representative for consumer complaints confirmed that the last amount that I paid would be my last payment to Autopage. This is obviously not true. If I am still owing Autopage fees then why was this not given to me initially when I had asked for my SETTLEMENT AMOUNT. <br> I am beyond disappointed & angry at this point and if this continues I will be reporting Autopage to the SA Consumer Complaints, the NCCSA as well as my local Consumer Affairs Office. I have been treated unfairly & it seems as if your company could not be bothered. If it is your accounts division that is at fault, then RESOLVE the matter. This is your last chance to rectify my issue. After my last issue with Autopage, I am now on prepaid but am still being billed.

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Replies (1)
Autopage
Autopage's reply26 May 2015, 15:59
Official
Hello archaryk,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage