still pathetic service

Someone from head office phoned me on Tuesday and after explaining to him whats the problem i was told that he would let talk to nexgen and get back to me so nexgen phoned me and after explaining the problem again i was told they'll get back to me still waiting... this morning 3 different debit orders went thru with 3 different amounts after i stopped the debid orders since the amount they take is different than what was told to me. I have an appointment with my lawyer next week since no one can get anything sorted. I'm sick of this pathetic service.