Still now response, simca still not active

WHY WHY WHY do I have to struggle with you people, why are u waiting my time, why is your service so up to ****? It has been 11 days since i upgraded one of my contracts and yet the sim card is still unactive I still don't have service, nobody has yet to contact me on my 1st complaint I have called the call center a number of time and still no service, brooklyn branch whom did my upgrade is just as unless! I want to cancel this contract coz it is non existent, and I know I will be billed for it which will result in another argument because you will be billing me for no service being renderd my next step is the fsb and ombudsman thank you!