Still not getting what I paid for

Called twice today to get my issue resolved, the first time nobody answered the second time I was put on hold for 10 minutes before calling again. I then spoke with Veshan. Who said I need to speak with the manager. They also claim that it was never discussed that I request the MyChoice 100 with the free minutes, free sms and free data. I tried to discuss this with the manager, Zahir, his manager, Candace, as well as whomever she report into. Zahir has claimed to activated this and credit for the July.