Still not able to receive calls + SMSs for 18 days

After upgrading my phone and switched to new network and open contract on 16 May 2015, my new phone is still not able to receive calls or SMSs.<br> I complained ever since. My latest in store Ref no. is 707288. Can Autopage fix this or not? A contract means I pay for a service. I don't get service this way.<br> The staff at Autopage Cape Gate do what they can, but it is not getting fixed. I was advised to do and also did a sim swap at around R110 that was fruitless.<br> <br> Jacobus.