Still no response from Autopage

I have still to date not received any correspondence from Autopage with regards to my complaint which I posted on Hello Peter on 2nd March. I contacted the store manager only to get an attitude filled comment that the Cpa has changed and I only have 10 days to have a defective phone replaced. I visited the store on 7th March with a legal representative, the manager was not in. When contacted, the manager refused to speak to us and said that we must speak to her during her office hours which is Monday to Friday. She had alot of attitude again. Will she pay for my petrol to keep running to the store when it is convenient for her to tend to my problems. The service at Autopage is extremely unsatisfactory and the management should really take a course in how to deal with customers problems in a polite manner. I am appalled by the manager's behavior and would appreciate it if someone from the Autopage vendors office would contact me. What's the point of having the Cpa if service providers don't even understand it themselves and refuse to offer us what is stated in that Cpa.