Still NO response and they billed me!

Well to say that i am disappointed in the service i have received from Autopage would be an understatement. On the 18th May 2015 i wrote a complaint on Hellopeter regarding the fact that i am being charged for calls that i should not be charged for, Lebalang, a supposed manager at Autopage was supposed to get back to me, to date i have never heard from her. This is clearly the ethics or lack thereof that they follow at Autopage, as the response to my complaint on Hellopeter had Autopage advising that they would get back to me within 52 working hours - well that was on the 19th of May 2015! Still i have not had a single bit of feedback. I thought i would wait for my bill to see if they had rectified the error! Well today it came and the reference number that i have from my original call has not even been responded on, it is open and has not even been looked at. So guess what i am told that it will take 14 working days as they will open a new docket! Unbelievable, no response almost a month later and now i must just wait another 14 working days, no apology or anything, you can hear that they don't even listen to what you saying, as i'm explaining that this has already been logged