Still no response and another incorrect account

Autopage has still not responded although they said they would based on my last report to Hello Peter week of 20 April. Got latest account still showing Blackberry component and data bill way over the top. Call centre agent dropped the call this morning when asked to explain my account. I am now investigating going to the ombudsman for assistance and to find out what my options are. I am deeply disappointed in Autopage as I was a very happy and satisfied customer for about 12 years before all of this.